Privacy Policy
CloudLift Consulting Ltd ("we", "our", "us") is committed to safeguarding the privacy of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our services or accessing our website, you consent to the practices described in this policy.
Who We Are
CloudLift Consulting Ltd is a strategic business consulting firm specialising in cloud adoption, digital transformation, and process optimisation. We work with businesses to streamline their operations, enhance efficiency, and leverage cloud technologies for sustainable growth.
Information We Collect
We may collect and process the following types of personal data:
- Personal Identifiable Information (PII): Full name, email address, phone number, job title, and company name.
- Business Information: Details about your organisation, including industry, business size, and operational needs.
- Technical Information: IP address, browser type, device information, and operating system.
- Interaction Data: Records of communications, inquiries, feedback, and engagement with our website or services.
- Financial Data: If you engage our consulting services, we may collect billing details, payment information, and transaction records.
- Cookies and Tracking Data: We use cookies and analytics tools to monitor user behaviour and improve our website experience.
How We Collect Information
We gather information in the following ways:
- Directly from you: When you contact us, fill in forms, or subscribe to newsletters.
- Through our website: When you browse our website, submit a contact request, or interact with our content.
- From third parties: We may receive business contact details from partners, referrals, or publicly available sources.
- Through automated technologies: Cookies, analytics software, and tracking tools provide insights into website traffic and usage patterns.
How We Use Your Information
Your personal data is used for the following purposes:
- To provide, manage, and enhance our consulting services.
- To communicate with you regarding inquiries, projects, updates, and marketing materials.
- To customise and improve our website experience based on user preferences.
- To process transactions, send invoices, and manage client relationships.
- To analyse market trends, user behaviour, and business performance.
- To comply with legal obligations, enforce our terms, and prevent fraudulent activity.
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual Necessity: When data processing is essential to fulfil our consulting services or contractual obligations.
- Legitimate Interests: For improving our services, communicating with clients, and ensuring business efficiency.
- Legal Compliance: To adhere to regulatory requirements and prevent unlawful activities.
- Consent: When you voluntarily provide data for marketing communications or other specified purposes.
Data Sharing and Third-Party Disclosure
We do not sell, rent, or trade personal information. However, we may share data under the following circumstances:
- With trusted third-party service providers who assist in business operations (e.g., cloud storage providers, payment processors).
- With regulatory authorities, if required by law or in response to legal proceedings.
- During business mergers, acquisitions, or restructuring events.
- To prevent fraud, enforce policies, or protect our rights and safety.
International Data Transfers
If we transfer your personal data outside the United Kingdom or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods vary depending on legal, contractual, and operational requirements:
- Client data is stored for the duration of the service agreement plus a reasonable period for record-keeping.
- Marketing data is retained until you opt out or withdraw consent.
- Financial records are kept for tax and compliance purposes.
Data Security
We implement industry-standard security measures to protect your personal data against unauthorised access, alteration, or loss. These measures include:
- Encryption and secure servers to protect sensitive data.
- Access control and authentication mechanisms to prevent unauthorised access.
- Regular security assessments and staff training on data protection.
Your Rights Under Data Protection Laws
Under UK and EU data protection regulations, you have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Correct inaccurate or incomplete information.
- Right to Erasure: Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Limit how we process your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to data processing for marketing or legitimate interests.
- Right to Withdraw Consent: Withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us analyse site traffic, personalise content, and improve functionality. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in regulations, business practices, or technology. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us at:
CloudLift Consulting Ltd
Email: mohammed@cloudliftconsulting.co.uk
Address: West Midlands House, Gipsy Lane, Willenhall, England, WV13 2HA
Regulatory Authority
If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
