Privacy Policies

1. Introduction

Welcome to CloudLift Consulting Ltd. We are committed to safeguarding your privacy and ensuring the secure handling of your personal and business data. Our cloud solutions and digital transformation services require us to collect and process information responsibly, aligning with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and HM Revenue & Customs (HMRC) VAT regulations.

This policy details how we collect, use, store, and protect your information while providing our services.

2. Information We Collect

We collect different types of information depending on the services you use. This includes:

  • Personal Information: Name, email, phone number, and job title.
  • Business Information: Company name, registration details, VAT number, and billing information.
  • Technical Information: IP addresses, browser types, operating systems, and login activity.
  • Cloud Services Data: Information related to cloud infrastructure, migration processes, and consulting solutions.
  • Financial Data: Transaction records, payment history, and VAT compliance details.
  • Communication Data: Emails, customer service inquiries, and chatbot interactions.
3. How We Use Your Information

We process your personal and business data for the following reasons:

  • To provide cloud consulting and digital transformation services tailored to your needs.
  • To improve business operations and optimize your cloud infrastructure.
  • To ensure compliance with UK tax, VAT, and financial regulations.
  • To personalize user experiences, including account settings and preferences.
  • To send important service updates, invoices, and security notifications.
  • For fraud detection and cybersecurity measures to protect sensitive data.
  • To comply with legal obligations and regulatory requirements.
4. Legal Basis for Processing Data

Under UK GDPR, we process your personal and business data based on the following legal grounds:

  • Contractual Obligation: When you engage with our cloud consulting services, we need to process data to deliver our solutions.
  • Legal Compliance: We are legally required to collect and store financial records, including VAT invoices, for HMRC auditing and compliance.
  • Legitimate Interest: We process information for business operations, fraud prevention, and customer support.
  • Consent: For marketing communications, we require explicit consent before sending promotional content.
5. Data Retention Policy

We retain personal and financial information for as long as necessary to fulfill our services and comply with UK regulations. The retention period includes:

  • Financial and VAT records: Retained for a minimum of six years as per HMRC requirements.
  • Customer communications: Retained for service improvement and fraud monitoring.
  • Inactive accounts: Data is deleted or anonymized after a set period unless legally required to be stored.
6. UK VAT Policy

CloudLift Consulting Ltd operates under UK VAT laws and follows HMRC guidelines for tax compliance. Our VAT policy includes:

  • All invoices include VAT at the applicable rate (Standard 20% unless otherwise stated).
  • VAT registration number: 480460986
  • Businesses in the UK are charged VAT unless VAT-exempt.
  • International clients outside the UK may be VAT-exempt depending on tax treaties.
7. Data Security Measures

We use industry-leading security protocols to protect your data, including:

  • End-to-end encryption for cloud data transfers.
  • Multi-factor authentication (MFA) for secure logins.
  • Regular security audits to mitigate vulnerabilities.
  • Access control policies restricting unauthorized entry.
8. Your Rights Under UK GDPR

As a UK-based business, you have the right to:

  • Request access, correction, or deletion of your personal data.
  • Object to data processing in certain circumstances.
  • Request data portability for data transfer to another provider.
  • Lodge a complaint with the UK Information Commissioner's Office (ICO).
9. Contact Information

For privacy-related inquiries, contact us at:

  • Email: mohammed@cloudliftconsulting.co.uk
  • Phone: +44 121 227 5043
  • Address: West Midlands House, Gipsy Lane, Willenhall, England, WV13 2HA
  • VAT Registration Number: 480460986